24 Month Warranty
Warranty for our products is two year from purchase date. Please note that the warranty does not cover batteries and/or leather straps (as is practice in the watch industry).
The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Chase West U.S.A. Warranty for bracelets is one year from the purchase date and covers miscoloured bracelets only.
Under this limited warranty, your watch’s parts and workmanship are guaranteed under abnormal use for 24 months from the date of purchase. If you become aware of a defect in parts or workmanship during this time, Chase West will, at its sole discretion, provide for repair or replacement of your watch in accordance with the terms herein. If your watch’s or any part original to your model is not available, a substitute of equal value may be provided for purposes of repair or replacement.
To obtain repair or replacement of your watch under this warranty, please contact our Customer Service Department by using the contact form on our website: www.chasewestusa.com
If you mail your watch for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping. Do not include any special watchband or any other item of personal value in the shipment, as we cannot guarantee its return.
Although you will not be charged for repair or replacement under this warranty, you may be required to cover the costs of packaging and emailing your watch to an authorized Chase West retailer or service provider, as well as the costs of return shipping and handling. If it is determined that the warranty is void or does not apply, you may be charged for part or all of any repair or replacement. If the battery in your watch is depleted at the time of repair or replacement, you may be charged for a replacement battery.
This limited warranty does not cover the following:
- Batteries, straps, bands, bracelets, or crystals
- Damage of any kind if there is evidence that the damage was caused by accident, improper use or mishandling of any part of the watch or any accessories, handling that is inconsistent with the instructions or guidelines included with your watch, lack of proper care or improper maintenance, tampering, abuse, wear and tear, or any factor other than a defect in the watch’s parts or workmanship.
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED TO 24 MONTHS FROM THE DATE OF PURCHASE.
CHASE WEST U.S.A IS NOT LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.